Application Managed Services for Microsoft Business Applications, Oracle ERP Systems, SAP Applications and much more...
Application Support and Maintenance: Multi-level (Level 1, 2, 3, 4) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains
Functional Application Support: Better manage your business processes. The standard services include post-live fine-tuning /stabilization and functional troubleshooting and diagnostic services
Troubleshooting and Break-Fix: Provides proactive and reactive troubleshooting to help resolve environment or application-related issues. This includes issues that are discovered by monitoring tools or technical personnel
Change Management Services: Change management services provide numerous channels to accommodate the requirements of your dynamic environment.
Why Work with Intertec?
- A highly responsive & agile support system offers fast, efficient and quality resolution
- Choice of support and maintenance options allow you to choose what is best for your requirements
- Has support as well as development capability in a wide range of Application skills
- 24*7 support for mission-critical applications, ensuring support is available when you need it the most
- Monitored SLAs for customers enabling clients to track the quality of service with ITIL processes
Our Differentiators
Improve Application Performance
- Up to 20-30% improvement in operational efficiency & 35% reduction in Opex budgets
- Proactive end-user experience monitoring and detailed insight into the application issues
- Visibility into the transaction performance from end-user through the backend
Align to the business
- Establish and track application performance based on business goals and user experience
- Provide automated and customized reports in business terms