Transmonqa provide Quality monitoring software that easily allows you to achieve your agent interaction. Quality indicators are one of the quality management system tools to monitor and control efficiency. Whether you’re evaluating calls, emails, letters or back-office outputs, the ease and flexibility of creating evaluation forms, user-friendly screens& integration with ACDs and CRMs helps automate and digitize the entire workflow. Easy access to guidelines, feedback and results improves consistency while our case management feature allows you to report end-to-end customer experience across multiple contacts and channels. We provide fully accountable, non-biased, easily scalable solutions to every sector of a contact center that requires Quality Assurance. We are highly cost effective, no internal bias.
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